Do I have to use massage gel when using RE-Merge?
Yes, you must use massage gel or cream when using RE-Merge.
Using the device without massage gel or cream can cause skin burns and damage. It is essential to apply gel or cream before using the device.
Why do I need to use the dedicated massage gel?
The dedicated massage gel is designed so that high-frequency energy can penetrate the skin without causing damage.
Regular gel may evaporate too quickly, leading to dryness and reducing the effectiveness of high-frequency energy transmission to the skin.
Should I wash off the dedicated gel after using the device?
The dedicated gel used with RE-Merge is an anti-wrinkle functional cosmetic that contains active ingredients to maximize cell regeneration and skin elasticity. While you can wash it off, it helps improve elasticity if you tap it lightly to absorb it.
What is the recommended usage frequency and duration?
The recommended use is once a day for 10 minutes.
If you feel excessive stimulation, use it once every two days.
Can I use it on body parts other than the face?
RE-Merge is designed specifically for facial use, and is not recommended for use on other body parts. Avoid using it on the neck (thyroid) area, as well as areas with wounds or inflammation.
Can I use it after skin-related surgery or procedures?
After cosmetic surgery or skin-related procedures, consult a medical professional to confirm that it is safe to use. If unsure, it is recommended to refrain from using the device for about
two months to allow the skin to fully recover.
I charged the device on the wireless charging cradle, but it's not charging.
During wireless charging, make sure the front of the device and the logo on the cradle are aligned in the same direction. Check the alignment of the cradle and the device and try charging again.
The voice guidance suddenly does not work.
RE-Merge supports Korean/English/mute modes for voice guidance. If the voice guidance is not working, you can switch to voice mode by pressing the Manual Mode button for more than 5 seconds in standby mode.
The device is not working at all.
If the battery is fully discharged, the device may not work.
Please charge the device fully before use.
It is not charging.
In some cases, certain chargers or cables may not support charging. Try using a different charger and cable to charge the device.
How should I clean the device after use?
After use, wipe off any residue on the head unit with a wet tissue or alcohol swab, then use the sterilization function during charging for proper sterilization.
The device seems to be getting hot during use.
All electronic devices generate heat during operation.In the case of RE-Merge, the circuit that generates high-frequency energy is located on the upper part of the device, so there may be a feeling of warmth during use. However, the device is designed to dissipate heat and has safety circuits inside, so you can use it with confidence.
I feel strong stimulation in certain areas.
The degree of heat and stimulation may vary depending on the thickness and condition of the facial skin. In particular, if you experience discomfort or excessive heat in sensitive areas such as the thin skin around the eyes, forehead, or jaw, you can apply more massage gel or cream before use or reduce the output level by one step.
The skin moisture measurement in smart mode works even without direct contact with the skin.
In smart mode, the device can automatically measure skin moisture even without direct skin contact if there is gel residue on the head electrode or if it is not completely dry. The measurement and operation will return to normal when the device is in direct contact with the skin.
When using the device, a crackling sound is heard from the head unit.
During the transmission of high-frequency energy to the skin, the device may produce minor noise due to the frequency. However, this is normal and does not indicate any issues with product performance or operation.
