Orders are dispatched immediately. Most orders within the Czech Republic will be delivered on the following day. Outside of the Czech Republic, delivery can take 3-7 days. After your order is dispatched we will send you an email with your order number and a link where you can track your package.
Personal pick-up has top priority and such orders are processed first. You can pick up your package just a few hours after placing the order. We will let you know as soon as your order is ready for pickup.
You can pick up your package on workdays, excluding national holidays, from 10am to 4:30pm.
Shipping and packaging (information about shipping and pick-up options)
We offer four shipping methods:
- Czech Post
This shipping method takes 1 to 2 workdays and is available only in the Czech Republic. Parcel delivery to hand costs 99 CZK.
- Courier
The parcel will be sent by the most suitable courier. This shipping method costs 89 CZK within the Czech Republic, 6 EUR to Slovakia and 8 EUR to other countries.
- Zásilkovna
You can have your order delivered to any of Zásilkovna's pick-up points. This shipping method costs 49 CZK within the Czech Republic and 3 EUR to Slovakia.
- Personal pick-up
You can also pick up your order in person from Monday to Friday, always from 7:30am to 16:00pm at Mail Step a.s., Do Čertous 2760/10, Prague 9. Orders made in the morning can be picked up on the same day.
Shipping is free for orders over 2000 CZK (79 EUR).
